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Event ops · 06 — Memory

Guest CRM

Remember every guest like a regular.

Unified guest profiles with spend history, preferences, and segments. Segment, target, and personalise outreach across every channel.

fennec / crm
Sienna P.
VIP · 14 visits
$28,420 LTV
Segments
VIPBirthday this weekLapsed 60dBig spenderBottle serviceWalk-in
Recent
Sat 14Table 12 · $4,200
Fri 13GA ticket · $80
Sat 7Bottle · $1,950
What's inside

Engineered for the way you actually run the night.

Unified profile

Spend, visits, bookings, table preferences — one view per guest.

Dynamic segments

Auto-grouped audiences for VIPs, birthdays, lapsed guests and more.

Privacy first

Granular access controls and audit trails for guest data.

Highlights

Every detail considered.

  • Unified guest profile with lifetime spend
  • Smart segments for VIPs and lapsed guests
  • Notes, preferences, and history
fennec / crm
Sienna P.
VIP · 14 visits
$28,420 LTV
Segments
VIPBirthday this weekLapsed 60dBig spenderBottle serviceWalk-in
Recent
Sat 14Table 12 · $4,200
Fri 13GA ticket · $80
Sat 7Bottle · $1,950

Ready to try Guest CRM?

It comes with every Fennec plan.

Early access

Join the waitlist.

Fennec is rolling out to a hand-picked group of venues. Drop your details and we'll be in touch.