Fennec Docs

Go to the homepage → Join waitlist or click Login in the top-right. Sign up as a Business to create your venue's workspace. Your first user becomes the Admin of the tenant.

Open Settings → Organization. Add your venue name, timezone, default currency, logo, and capacity. This information flows into every customer-facing page (tickets, widgets, passes).

Open Roles in the sidebar. Click Invite member, paste their email, and pick a role: *Manager*, *Host*, *Bottle Girl*, *Bartender*, *Scanner*, *Coat Check*. Each role unlocks a different in-app view.

Visit Settings → Integrations. The most common ones to connect first are Square (for POS, bookings, terminals) and Messaging (Twilio for SMS, Resend for email).

Sidebar → Floor plans → + New floor plan. Give it a name (e.g. *Main Room*, *VIP Lounge*) and click into it.

Drag table shapes from the right toolbar onto the canvas. Use rectangles for booths, circles for cocktail tables. Snap-to-grid is on by default — hold ⌥ to free-place.

Click a table → side panel. Set *Min spend*, *Seats*, *VIP / Standard*, and a unique table number. These show up to bottle hosts and promoters when they assign guests.

Click Background → upload a PNG/JPG of your CAD layout. Tables drag on top so your map matches reality.

Events → + New event. Enter title, date, doors-open / close time, host DJ, pick a floor plan and add an event poster (the designer is built-in).

Inside the event, open Tickets. Add tiers (*GA*, *Early bird*, *VIP*). Set price, quantity, sale start/end. Toggle Public sale to expose them on your widget.

Open Bottle service. Each table from your floor plan appears with *Min spend* and *Status*. Bottle hosts use this view live to take orders.

Top right → Share. Copy the public link or embed the widget on your website. The page auto-pulls poster, tickets and tables.

Each role has its own Live mode. From the event page you'll see role tabs — Web app view (manager dashboard) and PWA view (tablet/phone) — for: *Host*, *Bottle Girl*, *VIP Host*, *Scanner*, *Coat Check*. Tap the role you need.

On a tablet, open the Scanner PWA. Camera turns on, scan QR codes from ticket emails or Fennec Pass. Green check = valid, red = duplicate/refunded.

Bottle hosts tap a table → add items from the bar menu → take the Square Terminal payment → kitchen/bar gets the ticket via your Square POS automatically.

Share /r/live/{eventId} with all staff. After they log in, Fennec picks the correct live view automatically based on their role.

Sidebar → Bottle service → pick tonight's event. Tables you set up in the floor plan appear color-coded: grey = empty, amber = seated, green = paid in full.

Tap an empty table → Seat guest → search the CRM or type a new name. Optional: attach a deposit / pre-paid table from the event.

Tap Add items → pick from your Bar menu (pulled from Square). Quantities, modifiers, and discounts apply instantly. Items flag low-stock if connected to Stock Room.

Tap Charge → pick the paired Square Terminal → hand to guest for tap/insert. Receipt is texted automatically. The table flips to green.

At end of night, tap Close table to free the seat and roll the night's spend into the guest's CRM profile.

Sidebar → Coat check → pick the event, then Open station on a tablet. Add the tablet to your home screen so it runs full-screen.

Front-facing camera is always on — line up the jacket and tap Capture. The photo locks on the left. On the right, type the customer's name, phone, and assign a coat tag with the in-app numeric/alpha keyboard. Tap Save — a recovery code is sent to the customer via SMS.

Switch to Retrieve tab → scan the customer's pass or type the tag number → photo of the original jacket pops up so you grab the right one.

Sidebar → Events → Past. Filter by date range, floor plan, or promoter. Click any row to open its recap.

Recap shows: total revenue (tickets + bottle + bar), scanned attendance vs sold, bottle service rankings, and promoter commission owed.

Top right → Export CSV for accounting, or Create segment to push every guest of that night into CRM for a thank-you SMS.

Promoters → + New promoter. Enter their name, phone, commission %, and which events they're allowed to sell.

Open the promoter → Permissions tab. Toggle what they can do: *Add to guestlist*, *Generate promo codes*, *Take deposits*, *See revenue*.

Promoter logs in → Tracking links → copies their unique link. Every sale via that link auto-credits them. The commission shows on CRM → Promoter ledger.

Sidebar → CRM. Search by name, phone, or email. Click a guest to see lifetime spend, last visit, tables booked, and outreach history.

CRM → Segments → + New. Pick filters like *Spent > $500*, *Last visit > 60 days*, *Has bottle history*. Save it — segments stay live and update automatically.

From a segment → Send campaign → pick SMS or email → drop in your message and a CTA link. Delivery uses your connected Twilio / Resend keys.

Sidebar → Campaigns → Flows → + New flow. Pick a trigger (e.g. *Guest checked out of coat check*, *Ticket purchased*, *Birthday in 7 days*).

Drag Wait, Send SMS, Send email, Add to segment, or Call webhook nodes onto the canvas. Connect them with arrows.

Toggle Active at the top. The flow runs automatically — you'll see live stats on its detail page.

Sidebar → Inbox. Threads are sorted by most recent reply. Filter by Unread, Assigned to me, or Channel.

Click a thread → type at the bottom → pick the channel chip (SMS / Email). Snippet templates are available with /.

Use Assign to route a thread to a teammate. Mark Resolved when done to clear it from the active queue.

Sidebar → Bar menu → Sync from Square. New items appear, deleted items get archived (never hard-deleted).

Drag items into sections like *Champagne*, *Vodka*, *Cocktails*. Sections control how the menu renders on the bottle host tablet.

Open Stock room → set par levels per item. Sales decrement stock automatically; the menu shows a low-stock badge when below par.

Sidebar → Widgets → + New widget → choose *Ticket sales*, *Table booking*, *Guestlist signup*, or *Newsletter*.

Pick brand color, font, and dark/light mode. Live preview updates as you type.

Click Get embed code and paste the `<script>` tag wherever you want the widget on your site. Updates push instantly without re-pasting.

Sidebar → Roles → + Invite member. Enter email, pick a base role, optionally restrict to specific events.

Click any role → toggle modules and actions (view / create / edit / delete). Changes apply on the user's next refresh.

Open the member → Suspend (reversible) or Remove (hard). Sessions are revoked within 60 seconds.

Settings → Integrations → Square → Connect Square. A Square login pop-up opens; pick your merchant and approve. No API keys to paste.

Once connected, choose your venue location from the dropdown — currency auto-fills to match.

Scroll to Square Terminals → Generate pairing code. On your physical terminal: *Sign in → Settings → Square Terminal API → enter the code*. Done — bottle hosts can now tap-to-pay.

Click Pull bar menu. Every item from your Square catalog imports as a Fennec menu item, ready for bottle service.

Click the Ferry fox in the top bar (or the sidebar Assistant entry). A chat opens on the right.

Use the agent switcher at the top of the chat: *General*, *Marketing*, *Inventory*, *Staff*, *Events*. Each one is tuned with the right tools.

“Who hasn't visited in 90 days but spent over $1k?” “Draft a Friday SMS for our 50 top spenders.” “What's our lowest-stock liquor right now?” “Create a poster for Saturday's event.”